Here is the updated Terms of Service for Urban Tribe with the correct website URL:

Terms of Service

Urban Tribe

We at Urban Tribe ensure a secure and risk-free shopping experience for all our customers.

This document outlines the Terms and Conditions applicable to the use of our website www.urbantribe.co.in in a clear and transparent manner.

Please read these terms carefully before using our website to purchase any products.

By using this website, you agree to the processing of your information in accordance with our Privacy Policy. If you do not agree with our Terms & Conditions and Privacy Policy, kindly refrain from using this website.

1. Privacy

To understand our business practices, please review our Privacy Policy here: www.urbantribe.co.in/privacy-policy.

2. Site Access

Urban Tribe grants you limited permission to access and use this website for personal use only.
You may not download, modify, or use any part of this website for commercial purposes.
No part of this website (including images, text, form, or page layout) may be copied, reproduced, sold, or exploited for commercial purposes without our written consent.
You may not use the Urban Tribe logo without express written permission.
Unauthorized use of this website will terminate your access and may lead to legal action.

3. Electronic Communication

By visiting www.urbantribe.co.in, you consent to receive communications from us electronically via emails, SMS, or notices on this website.

Any suggestions, inquiries, feedback, or ideas shared with us will be treated as non-confidential and non-proprietary.

4. Copyright & Trademarks

All text, images, graphics, digital downloads, and content on this site are the property of Urban Tribe.
Our trademark is protected for exclusive use on our labels, signage, advertisements, and other business materials.
Any unauthorized use of our trademark, logo, or brand identity will result in legal action.

5. Service Availability

We offer worldwide shipping for products available on our website.

6. Shipping & Delivery

Domestic Orders (India)

Processing Time: 2-3 working days.
Delivery Time: 4-7 working days.
Delivery Charges: Free shipping for all orders within India (applicable to standard serviceable areas).

Tracking Orders

Customers will receive tracking details via email once the order is dispatched.
If you do not receive tracking details within 4 days, please email us at web.urbantribe@gmail.com.

Out of Delivery Zone (ODZ)

If your pincode falls under ODZ, we will notify you within 3 working days.
You can either provide an alternative address or cancel your order for a full refund.

Shipping Delays

Orders may be delayed due to unforeseen circumstances (e.g., high order volumes, weather conditions, logistics issues).

Cancellation Due to Delivery Failure

If a courier service fails to deliver an order twice, the package will be returned to our warehouse.
We will attempt to contact you. If unsuccessful, we will terminate the order and refund your amount within 30 days.

7. Pricing & Payment

Prices displayed on the website include GST.
Domestic shipping is free.
International shipping charges will be calculated at checkout.
Duties & taxes for international orders are to be paid directly by the customer at the time of delivery.

Price Errors

If a pricing error occurs, we are not obligated to sell the product at the incorrect price.
Customers will be informed within 3 working days and given the option to confirm or cancel the order.

Payment Methods Accepted

Credit/Debit Cards (Visa, Mastercard, AMEX)
UPI & Wallets (Paytm, MobiKwik, Freecharge, HDFC PayZapp, Airtel Money)
RazorPay & PayU India
Cash on Delivery (COD) - India only

Secure Payments

Your payment details are encrypted for security.
If payment is not authorized, the order will be canceled automatically.
Bank cheques are not accepted.

8. Cancellation Policy

Orders can be canceled before processing by emailing web.urbantribe@gmail.com or calling 99833 65483.
If an order has already been processed or dispatched, cancellation is not possible.
We will respond to cancellation requests within 24 hours.

9. Returns, Refunds & Exchanges

No exchanges or refunds after an order has been processed.
Products purchased during a sale or discount offer are non-returnable & non-exchangeable.
For damaged or incorrect items, email web.urbantribe@gmail.com with proof (photos/videos).

10. Invoices

A physical invoice will be provided upon delivery.
An electronic invoice will be sent via email after order confirmation.

11. Indemnification

By using this website, you agree to indemnify Urban Tribe (including its owners, employees, and affiliates) from any claims, damages, or losses arising from your actions or use of this site.

12. Governing Law & Dispute Resolution

The laws of India will govern these Terms & Conditions.
Any dispute shall be subject to confidential arbitration in Jaipur, Rajasthan, India under the Indian Arbitration Act.
Urban Tribe may seek legal action for any violation of these terms.

13. Right to Modify Terms

Urban Tribe reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Customers are advised to review this page before using the website.

14. Disclaimer

This website is provided on an "as is" basis.
Urban Tribe makes no warranties regarding the accuracy, reliability, or completeness of its content.
We are not liable for technical issues, unauthorized access, or errors on the website.
We reserve the right to cancel orders due to incorrect pricing, out-of-stock items, or other discrepancies.

15. Events Beyond Our Control (Force Majeure)

We will not be responsible for delays or non-fulfillment of orders due to Force Majeure events, including:

Strikes, protests, civil unrest
Natural disasters (earthquakes, floods, pandemics)
Logistics issues (transport failures, courier delays)
Government regulations, restrictions, or lockdowns

During Force Majeure situations, our contractual obligations will be suspended until normal operations resume.

For any queries, please contact:
📧 Email: web.urbantribe@gmail.com
📞 Phone: 99833 65483
🌐 Website: www.urbantribe.co.in

This Terms of Service document outlines your rights and obligations when using Urban Tribe. By continuing to browse or shop, you agree to these terms.